1. Get in touch

Email support@fivetrends.app. We answer within two business days, usually sooner. It helps enormously if you include your iOS version, the app version from the bottom of the profile screen, and what you saw versus what you expected.

2. Instagram connection

“No videos found on that account”

Almost always one of two things. Either the account is a Personal account rather than Business or Creator — Instagram’s API returns no insights for Personal accounts, which is a platform restriction we cannot work around — or the account has no video posts yet. Only videos and reels are analysed, because still images aren’t comparable to them.

Switching is free: in Instagram, go to Settings, then Account type and tools, then Switch to professional account.

The connection opens Safari and never comes back

Force-quit the app and try once more. If it happens twice, tell us which step it stalled on — the authorisation screen, the redirect, or the return to the app.

3. TikTok connection

TikTok’s public API exposes views, likes, comments and shares per video, but not saves and not watch time. Where you see a zero for saves on a TikTok post, that is TikTok withholding the figure, not the app losing it. An Instagram read is therefore richer than a TikTok one, and the analysis weights accordingly.

4. Analysis problems

My baseline looks wrong

The baseline is the median of your recent videos on the connected platform, and the sample size is shown next to it. If you have posted very few videos, the baseline is thin and the app says so. It gets sharper with every post.

The read hasn’t appeared

New posts are picked up periodically rather than instantly, and platforms take a while to settle a video’s counts. If nothing has appeared several hours after publishing, pull to refresh, and email us if it persists.

I disagree with the analysis

Fair. It is one reading of your numbers, not a verdict from the platform. Send us the analysis and what you think it missed — that is the most useful feedback we get.

5. Subscriptions and billing

Subscriptions are sold and billed by Apple, so cancellations and refunds happen on Apple’s side:

Cancel: Settings, then your name, then Subscriptions, then Five Trends. Access continues to the end of the period you paid for.
Refund: reportaproblem.apple.com. We cannot issue Apple refunds ourselves.
Restore a purchase after reinstalling or changing device: open the paywall and tap Restore, signed into the same Apple ID.

If the paywall shows dashes instead of prices, you are offline or the App Store is briefly unreachable. Try again in a minute.

6. Account and data

To disconnect a platform, open the profile screen and disconnect it there; the tokens are deleted immediately. To remove everything, follow the account deletion steps.

For a copy of your data or any other privacy request, email privacy@fivetrends.app. See the Privacy Policy for the full list of rights.